Delivery Times & Costs

Orders will normally be fulfilled within five working days of receipt. Within one working day of receiving your order you will receive a confirmation of your order by email along with your order reference number. This number should be retained for future reference.

Postage charges £6.95 mainland UK, £12.95 Scottish Islands & £13.95 Northern Ireland for up to six standard 70cl bottles.

Postage will be calculated during the checkout process. We will be adding a postage calculator to the basket in the near future.

We reserve the right to make alterations to the P&P rates and to make special discounted offers on these rates. We also reserve the right to contact the purchaser to make alternative arrangements where the order exceeds six standard 70cl bottles.

Costs also include the price of the packaging appropriate for the item/s.

Please note a signature is required upon delivery.

For delivery outside the UK, please visit our Global Shop.

Customer Services

Welcome to our Customer Services Page where we will deal with all your shop orders and any order enquiries, as well as ensuring that all transactions are secure.

If you have any complaints about the web shop or any of the products, please use the email address below. We endeavour to respond to all complaints within five working days. If you have any queries about buying online from our site please do not hesitate to contact us. Thank you for visiting, we hope you come back soon.

Enquiries about your order can be made at the address below or by telephone +44 (0)1764 657023 or +44 (0)1764 657025 and ask for ‘The Famous Grouse Internet Orders’, fax +44 (0)1764 654 366 (Phone/Fax calls will be answered during office hours – 0900am to 1700pm GMT, Mon to Fri). All calls will be billed at the UK national rate for UK residents and at the international rate from country of residence to Scotland for non-UK residents.

The Famous Grouse Experience,

The Glenturret Distillery,

The Hosh,

Crieff

PH7 4HA

E-mail enquiries to – [email protected]

Payment Methods

Payment for goods can only be made using one of the following credit/debit cards: MasterCard, Visa, American Express or Eurocard. Your credit/debit card details will be transmitted via the web to a secure server using encrypted email.

The Famous Grouse reserve the right to alter the prices of the goods on offer on-line at any time without prior notice. However, the total price quoted will not change after your order has been acknowledged and that price includes VAT, packaging and delivery to the address given in the order form.

Orders will normally (except during the Christmas period) be fulfilled within five working days of receipt. Within one working day of receiving your order you will receive a confirmation of your order by email along with your purchase reference number. This number should be retained for future reference.

Data Protection

So that we can email you with details of special On-line Shop offers, we will, if you give us your consent, store your details (name, address and other details) in accordance with the Data Protection Act 1998.

Your credit card details will not be stored after processing of the initial order. Your personal details will be held for use by The Edrington Group and will not be made available to any third parties unless required to by law.

Security Protocols

Padlock – Open

The information you are viewing at present, along with the other shop pages, is being served from a normal web server. When you hit ‘Buy’ or ‘View Basket’ your basket will appear. This is not secure since it contains no sensitive information.

Padlock – Closed

When you hit ‘Checkout’ in the basket you will be taken to a secure form and you will be asked to fill in your name, address and credit card details. This page is held on a secure server protected by SSL and an Authentication Certificate.

When you hit ‘Complete Order’ your order details will be forwarded to us in encrypted email. Once we receive your order it will be decrypted, processed and your items dispatched upon clearance of your card details.

Returns Policy

If, upon delivery of your order, the goods are damaged or incorrect, please contact us and have your order number to hand. We will arrange for your order to be returned at our cost and either refunded or replaced according to your instructions. Your statutory rights are not affected.

If, upon delivery of your order, you change your mind and wish to return all or part of your order for any reason, you may do so within seven working days of delivery. You will be responsible for paying the return postage and packaging (using adequate packaging). We will refund your credit card with an amount equivalent to the returned goods (including the original postage charge) within 30 days.

Full Terms & Conditions

Purchases from The Famous Grouse On-line Shop are subject to the following terms and conditions:

The Famous Grouse On-line Shop is available only to private individuals who are over the legal drinking age in their country of residence.

All orders are subject to stock availability.

Payment for goods can only be made using one of the following credit/debit cards: MasterCard, Visa, American Express or Eurocard. Your credit/debit card details will be transmitted via the web to a secure server using encrypted email.

The Famous Grouse reserve the right to alter the prices of the goods on offer on-line at any time without prior notice. However, the total price quoted will not change after your order has been acknowledged and that price includes VAT, packaging and delivery to the address given in the order form.

Orders will normally be fulfilled within five working days of receipt. Within one working day of receiving your order you will receive a confirmation of your order by email along with your order reference number. This number should be retained for future reference.

If, upon delivery of your order, the goods are damaged or incorrect, please contact us and have your order number to hand. We will arrange for your order to be returned at our cost and either refunded or replaced according to your instructions. Your statutory rights are not affected.

If, upon delivery of your order, you change your mind and wish to return all or part of your order for any reason, you may do so within seven working days of delivery. You will be responsible for paying the return postage and packaging (using adequate packaging) and we will refund your credit card with an amount equivalent to the returned goods (including the original postage charge) within 30 days.

So that we can email you with details of special On-line Shop offers, we will, if you give us your consent, store your details (name, address and other details) in accordance with the Data Protection Act 1998.

Your credit card details will not be stored after processing of the initial order. Your personal details will be held for use by The Edrington Group and will not be made available to any third parties unless required by law. Contact [email protected]

The supplier of the goods is: The Famous Grouse Experience, Glenturret Distillery, The Hosh, Crieff PH7 4HA. Any questions or comments about this service generally or your specific order can be sent to the address above, the e-mail address above or by telephone +44 (0)1764 657023 or +44 (0)1764 657025 and ask for ‘The Famous Grouse Internet Orders’, fax +44 (0)1764 654 366 (Phone/Fax calls will be answered during office hours – 0900am to 1700pm GMT, Mon to Fri). All calls will be billed at the UK national rate for UK residents and at the international rate from country of residence to Scotland for non-UK residents.